Forum Discussion

Wendy2018's avatar
Wendy2018
Trusted User
1 year ago

Problem with trying to email or print invoices in a locked period

Hi, we would like some help here please. Upon trying to email or print an invoice in a locked period we get a message saying "You can't edit sales in a locked Period" and we should refer to the secu...
Jemar_C's avatar
Jemar_C
Valued User
1 year ago

Hi Wendy2018,

 

Thank you for your post and we apologize if you are unable to re-print invoices during a locked period. We are aware of this issue and the developers are already working for a permanent solution. Alternatively, if your file is in the cloud you can print or email the sale from the browser. In Accountright you may disable the lock period temporarily to print or email existing sales. 

The lock period can be changed from Set Up > Preferences > Security.

 

Feel free to write a post if you need further assistance.

 

Cheers,

Jem

cramptons's avatar
cramptons
Trusted Cover User
1 year ago

This is not a solution.  We have sales staff who need to send out past invoices, they do not have access to locking and unlocking periods.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi cramptons,

     

    I totally get that dealing with the locking and unlocking periods can be a bit of a pain. Our team is on it and we're hoping to find a solution soon. We've also brought this up in our Community forum. Hang in there, we're working on making things better!

     

    Cheers,

    Princess

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