Forum Discussion

Wendy2018's avatar
Wendy2018
Trusted User
1 year ago

Problem with trying to email or print invoices in a locked period

Hi, we would like some help here please. Upon trying to email or print an invoice in a locked period we get a message saying "You can't edit sales in a locked Period" and we should refer to the secu...
cramptons's avatar
cramptons
Trusted Cover User
1 year ago

With the solutions re not being able to email invoices in locked period.

When using the web browser or the 'print /email invoices' tab, can you still send invoices via outlook, or do they have to be sent from AccountRight?   I cannot seem to get this option to work.

This issue is causing great grief in our business.   

Surely your 'experts' can fix this issue in less than weeks!!!???????

Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi cramptons,

 

We're really sorry for the inconvenience this is causing your business. Our team is actively working on a fix that will be released in the upcoming update. Please bear with us as we work towards a solution.

 

In the meantime, you can still send invoices by entering the email address in the "reply to email address" tab when using the web browser or the 'print/email invoices' tab. For more details, check out this Help article: Email, SMS, or print sales.

 

Feel free to get in touch if there's anything else we can assist you with.

 

Cheers,

MYOB

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