Forum Discussion

Margriet's avatar
Margriet
Experienced User
24 days ago

Problems with generating debtor statement

Does anybody else have problems today with generating a debtor activity statement? Every time I try this, the programme freezes "not responding".
  • Earl_HD's avatar
    Earl_HD
    23 days ago

    Hi Margriet,

    To fix this issue, I recommend clearing your AccountRight cache to avoid software discrepancies. If the issue persists, it may require further assistance on the backend. You can reach out to our support team and present them with the diagnostic log. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    Clearing the AccountRight Cache

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
23 days ago

Hi Margriet,

To fix this issue, I recommend clearing your AccountRight cache to avoid software discrepancies. If the issue persists, it may require further assistance on the backend. You can reach out to our support team and present them with the diagnostic log. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Clearing the AccountRight Cache

Regards,
Earl

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