Hi all, we have noticed today that when we bring an invoice from the Uploads/in tray to enter it as a bill none of the invoice information is being brought in and we have to manually enter each one. Is anyone else having an issue?
Hey all.
The team were able to release a hotfix last night to address this issue. Service should now be restored, thanks for your patience whilst we worked to resolve this.
All three sets of books we run have no invoices in the In Tray and are showing the
Same here, In-Tray in AR Standard is not loading anything, and I get this in the main menu:
They online version has the documents that I was expecting to be in there, but they're all dated for tomorrow for some reason?
My client had this problem first but now the in-tray is empty on the desktop version, but we can see them in the online version.
Clients uses desktop so this is a huge inconvenience with the amount of documents in the intray.
Would be helpful for MYOB to investigate and fix.
Hi srequip2020,
Thanks for checking in. Keying this in by hand is a real drag. We haven't seen any other reports on this yet. I’d recommend hitting up our support team directly so they can take a look in real time. That way, they can see if it’s tied to the last incident and loop in our product team to investigate.
Cheers,
Princess
