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JT08's avatar
JT08
Experienced User
8 months ago
Solved

Purchase Reconcilliation Error

Our tax accountants was carrying some EOFY checks and found the purchase ledger recon didn't balance By reverse check month by month we have found 2 very old (2015 & 2017!) PAID purchases  from dife...
  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi JT08​,

     

    Thanks for pointing out the challenges you’ve come across. The desktop and browser versions of software can behave differently because they might use different accounting methods.

     

    If you’re looking to remove those transactions completely, you’d need to delete the payment linked to the purchases first, and then delete the purchases themselves. However, you’re absolutely right—this will impact your bank balances, so it’s best to touch base with your accountant before making any big changes to keep things accurate.

     

    You could run a future-dated reconciliation and compare the reports between the two versions to further troubleshoot but, it's probably best to have our team take a close look. Reach out to them on live chat through live chat on MOCA (our virtual assistant) or by creating a support ticket in MyAccount, and they'll help you get everything back on track.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
8 months ago

Hi JT08​,

 

Thanks for pointing out the challenges you’ve come across. The desktop and browser versions of software can behave differently because they might use different accounting methods.

 

If you’re looking to remove those transactions completely, you’d need to delete the payment linked to the purchases first, and then delete the purchases themselves. However, you’re absolutely right—this will impact your bank balances, so it’s best to touch base with your accountant before making any big changes to keep things accurate.

 

You could run a future-dated reconciliation and compare the reports between the two versions to further troubleshoot but, it's probably best to have our team take a close look. Reach out to them on live chat through live chat on MOCA (our virtual assistant) or by creating a support ticket in MyAccount, and they'll help you get everything back on track.

 

Cheers,

Princess

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