Rate Rounding Up in Time Billing Invoice
Hi MYOB, We need to use the exact rate of $193.99 for NDIS Invoices. While in the window processing the Invoice, it always shows $193.99 but when the Invoice is sent to the customer, sometim...
Forum Discussion
Hi BeckMW,
Since the correct rate of $193.99 appears while processing the invoice but changes when sent, it could be due to how the system handles rounding in time billing settings. Ensure that your rounding settings under time billing preferences are set correctly. Please see this help page for more information, Setting time billing preferences and Billing for time.
I hope this helps!
Regards,
Earl
Unfortunately it doesn't look like this has fixed the issue, unless its something to do with the csv file I import for Activity Slips - could it have anything to do with that?
Hi BeckMW,
There’s currently a known hiccup in AccountRight's time billing feature. If you’re using time billing invoices and the calculated amount (activity rate multiplied by hours/units) ends up with three or more decimal places, the rounding can cause the rate to look a bit off after processing and sending the invoice. Our developers are aware of this and are investigating the issue. I’ve added your account to the list of those affected, so you’ll be in the loop. Thanks so much for hanging in there.
Cheers,
Princess
Can my account be added to the list of those affected? We are having the same issue of rounding and also many decimal places in time billing when the invoices come over via APi from Flow Logic CRM. Is it just the time billing invoices that this is happening to?
Hi Chrissiee,
Yes, based on what we’ve seen so far, this odd rounding and extra decimals are only showing up on time billing invoices. Don't worry, I’ve already included your account in the ticket we raised, so you’ll be kept in the loop as soon as there’s any news.
Cheers,
Princess
