Yes, I have selected the Customised Template when I go to print and it is nominated in the Supplier Card in the desktop version. However, in the Website version, in Sales Settings, all the Templates are listed. In Purchases Settings, there is only one Template showing in the list and not even the MYOB basic plain paper ones. However, that doesn't explain why it works when you zero the values in the Purchase Order.
Tracey
Hi eftl
Thank you for getting back to us. Your patience and understanding are greatly appreciated.
I can't think of any reasons why it would show after you zeroed out the values on the Purchase order. However, I've tried replicating it on my end, and I've found out that when you select the template from the desktop version as the default template when emailing purchase orders, this will get synced to the file once you open it up in the web browser. Make sure to check the default template set up in web browser.
In any case, if it is still not showing with the correct template after sending, I would recommend clearing the cache before you open the order and send an email.
Please let me know if you require further assistance. I'm happy to help.
Cheers,
Princess
