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FionaMiriam's avatar
FionaMiriam
Experienced Cover User
4 years ago

Error when trying to amend a sales invoice - crashing MYOB

Hi   We enter tracking information into a sales invoice after it has been processed. Some of these invoices are not allowing us to amend the invoice to add this information. I have tried:   - Inv...
  • FionaMiriam's avatar
    FionaMiriam
    Experienced Cover User
    4 years ago
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    Hi Adrian

     

    Thanks for your response, I had already done all the checks. No they don't work to solve the issue. I've just tried again to do one of the invoices that has the issue, hoping that the latest update fixed it but it is still crashing MYOB everytime.

     

    Can you please escalate this issue. I have emailed MYOB about this and have never had a response. I do not want to  add in stock (as suggested above) that we don't have to make the sales invoicing work properly.  

     

    Thanks

    • Steven_M's avatar
      Steven_M
      Former Staff
      4 years ago
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      Hi FionaMiriam 

       

      As has been indicated on this thread, we are aware of a situation where if the item does have a zero on-hand quantity and you are editing an invoice or bill for that item you will encounter a particular error message. 

      If you are encountering that particular error, we would recommend an inventory adjustment to increase the item's stock on hand and the stock value. You would then be able to edit that particular transaction without the error occurring. Once that transaction has been edited, we would recommend recording another inventory adjustment to reduce the stock quantity and value back to 0.00. Please note: This is only to be used if you are needing to edit an already recorded invoice or bill, newly recorded invoices or bills are not impacted.

       

      This should be noted that this is something that we are aware of occurring in the current software and have reported it to the required teams for further investigation for a future update. At this time, we don't have a timeframe for resolution.

      • ccds's avatar
        ccds
        Contributing User
        4 years ago
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        Surely the updates you made were no where near as important as not being able to amend invoices so how about rolling it back to before the error was created and so we can all operate normally and then work out a fix before updating it again. 

         

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MYOB","id":"message:744973","revisionNum":1,"repliesCount":13,"author":{"__ref":"User:user:170461"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:744973"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:744973"},"body@stripHtml({\"truncateLength\":200})":" Hi   We enter tracking information into a sales invoice after it has been processed. Some of these invoices are not allowing us to amend the invoice to add this information. I have tried:   - Inv...","body@stringLength":"922","rawBody":"

Hi

 

We enter tracking information into a sales invoice after it has been processed. Some of these invoices are not allowing us to amend the invoice to add this information. I have tried:

 

- Invoice is in the unlocked period

- I did read that there was a bug and have checked the payment details tab in the customer's file. We don't have payment methods set up for any of our customers and we don't for the customers were it is crashing MYOB

- I have emailed the error log to MYOB but didn't get a response.

 

Can someone please assist with how to fix this. We need to add this information and have done it like this for 5 years with no problems.

 

Thisi is the error message:

 

Code:
System.InvalidOperationException


Message:
Sequence contains no elements

 

Thanks

Fiona.

","kudosSumWeight":0,"postTime":"2022-02-18T16:43:00.252+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:744973_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1566},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi

 

We enter tracking information into a sales invoice after it has been processed. Some of these invoices are not allowing us to amend the invoice to add this information. I have tried:

 

- Invoice is in the unlocked period

- I did read that there was a bug and have checked the payment details tab in the customer's file. We don't have payment methods set up for any of our customers and we don't for the customers were it is crashing MYOB

- I have emailed the error log to MYOB but didn't get a response.

 

Can someone please assist with how to fix this. We need to add this information and have done it like this for 5 years with no problems.

 

Thisi is the error message:

 

Code:
System.InvalidOperationException


Message:
Sequence contains no elements

 

Thanks

Fiona.

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Hi FionaMiriam ccds - sorry for the late reply!

\n

 

\n

Take a look at this help topc to see if it solves your error: Something's gone wrong error: \"System.InvalidOperationException\" 

\n

 

","body@stringLength":"718","rawBody":"

Hi   - sorry for the late reply!

\n

 

\n

Take a look at this help topc to see if it solves your error: Something's gone wrong error: \"System.InvalidOperationException\" 

\n

 

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,PHN2ZyBjbGFzcz0ibXlvYi1pY29uIiB2aWV3Qm94PSIwIDAgMjQgMjQiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+IDxwYXRoIGQ9Ik0xMiAwYzYuNjE3IDAgMTIgNS4zODMgMTIgMTIgMCA2LjYxNi01LjM4MyAxMi0xMiAxMlMwIDE4LjYxNiAwIDEyQzAgNS4zODQgNS4zODMgMCAxMiAwem03IDE2LjE2NlY3LjgzYzAtMS41Ni0xLjI3LTIuODMtMi44MzMtMi44M0g3LjgzM0M2LjI3MSA1IDUgNi4yNyA1IDcuODN2OC4zMzVDNSAxNy43MjkgNi4yNzEgMTkgNy44MzMgMTloOC4zMzRDMTcuNzMgMTkgMTkgMTcuNzMgMTkgMTYuMTY2ek04LjU0NSA5LjUyTDggOS41MjRWNmgxdjIuODgxYy0uMTcyLjE5Ny0uMzIzLjQxLS40NTUuNjM5ek0xNSAxMS41YzAgMS42NTYtMS4zNDQgMy0zIDMtMS42NTcgMC0zLTEuMzQ0LTMtMyAwLTEuNjU3IDEuMzQzLTMgMy0zIDEuNjU2IDAgMyAxLjM0MyAzIDN6bS01LTMuNDQ0VjZoNi4xNjdDMTcuMTc4IDYgMTggNi44MjIgMTggNy44MzF2MS42N2wtMi41NTMuMDA1QzE0Ljc1NCA4LjMxMyAxMy40NzcgNy41IDEyIDcuNWMtLjczMSAwLTEuNDA5LjIxMi0yIC41NTZ6TTE2IDhoMVY3aC0xdjF6TTcgOS41MjRsLTEgLjAwM1Y3LjgzMmMwLS43MS40MDktMS4zMTggMS0xLjYyMnYzLjMxNHoiIGZpbGw9IiM2ODc0ODAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPiA8L3N2Zz4=\")\n 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Hi Adrian

 

Thanks for your response, I had already done all the checks. No they don't work to solve the issue. I've just tried again to do one of the invoices that has the issue, hoping that the latest update fixed it but it is still crashing MYOB everytime.

 

Can you please escalate this issue. I have emailed MYOB about this and have never had a response. I do not want to  add in stock (as suggested above) that we don't have to make the sales invoicing work properly.  

 

Thanks

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Hi Adrian

 

Thanks for your response, I had already done all the checks. No they don't work to solve the issue. I've just tried again to do one of the invoices that has the issue, hoping that the latest update fixed it but it is still crashing MYOB everytime.

 

Can you please escalate this issue. I have emailed MYOB about this and have never had a response. I do not want to  add in stock (as suggested above) that we don't have to make the sales invoicing work properly.  

 

Thanks

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Hi FionaMiriam 

\n

 

\n

As has been indicated on this thread, we are aware of a situation where if the item does have a zero on-hand quantity and you are editing an invoice or bill for that item you will encounter a particular error message. 

If you are encountering that particular error, we would recommend an inventory adjustment to increase the item's stock on hand and the stock value. You would then be able to edit that particular transaction without the error occurring. Once that transaction has been edited, we would recommend recording another inventory adjustment to reduce the stock quantity and value back to 0.00. Please note: This is only to be used if you are needing to edit an already recorded invoice or bill, newly recorded invoices or bills are not impacted.

\n

 

\n

This should be noted that this is something that we are aware of occurring in the current software and have reported it to the required teams for further investigation for a future update. At this time, we don't have a timeframe for resolution.

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Hi  

\n

 

\n

As has been indicated on this thread, we are aware of a situation where if the item does have a zero on-hand quantity and you are editing an invoice or bill for that item you will encounter a particular error message. 

If you are encountering that particular error, we would recommend an inventory adjustment to increase the item's stock on hand and the stock value. You would then be able to edit that particular transaction without the error occurring. Once that transaction has been edited, we would recommend recording another inventory adjustment to reduce the stock quantity and value back to 0.00. Please note: This is only to be used if you are needing to edit an already recorded invoice or bill, newly recorded invoices or bills are not impacted.

\n

 

\n

This should be noted that this is something that we are aware of occurring in the current software and have reported it to the required teams for further investigation for a future update. At this time, we don't have a timeframe for resolution.

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Surely the updates you made were no where near as important as not being able to amend invoices so how about rolling it back to before the error was created and so we can all operate normally and then work out a fix before updating it again. 

 

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Surely the updates you made were no where near as important as not being able to amend invoices so how about rolling it back to before the error was created and so we can all operate normally and then work out a fix before updating it again. 

 

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