How to delete an online invoice?
I had a customer place an order and emailed through an invoice for payment via AccountRight. I have not heard back from the customer after multiple attempts contacting them, and we have redistribut...
Forum Discussion
Hello CornellGroup
Thank you for your post.
To delete the invoice you will need to do the following:
- Go to the Sales command centre and click Sales Register.
- Click the applicable tab depending on the sale you want to delete, e.g. Quotes, Orders or Open Invoices.
- (Optional) Filter the list of transactions by choosing a customer in the Search By field, or changing the date range.
- Click the zoom arrow to open the sale to be deleted.
-
Go to the Edit menu and choose Delete Sale. The transaction will be removed permanently from your company file. If you only see the option to Reverse Sale, make sure you've set the security preference to allow transactions to be deleted.
I have linked our Help Article on Deleting an invoice which includes the steps to make sure your security preferences are set up to allow you to delete.
If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.
Hi Chris, thanks for you reply but as mentioned I have already deleted the sale as you explained above.
The problem now is that the online invoice still appears if the customer click on the link to the invoice which was originally sent to them.
The invoice no longer exists in the MYOB AccountRight desktop application, but it is still accessible from the online invoice link.
How can I delete the online invoice?
