Invoices from 1 supplier not in In Tray
I receive invoices to my Outlook email and forward them to our MYOB In Tray. In the last few days, emails from 1 supplier only are not showing in the In Tray. They show in my Sent items in outlook.
Forum Discussion
Over the last 2 days - we are having the same issue. I have forwarded - but they are not appearing in the in tray.
Hi Vector and MelCabs
I have discovered this morning that if I delete the body of the email before forwarding, so leave just the pdf attachment, it will show up in the In Tray.
Hope this may work for you.
Hi DaniGW
Is this supposed to be the permanent solution or will the issue be resolved? If it is permanent solution it really isn't satisfactory!
Hi profixp2020
I totally agree that it's not good enough, just passing on what has worked for me in the mean time hoping to help others.
Thanks for info DaniGW. Wasn't too sure if that was what MYOB had advised you but obviously not. It must definitely be a MYOB issue as happening to too many people to be a user error. I have been adding invoices to my In Tray this way for the last 6 years and never had a problem until the last couple of weeks. I know I haven't changed anything I do so must be MYOB itself. I have transferred 10 invoices this morning via my In Tray and so far all successfully. Lets hope the problem has been rectified!
