Invoices from 1 supplier not in In Tray
I receive invoices to my Outlook email and forward them to our MYOB In Tray. In the last few days, emails from 1 supplier only are not showing in the In Tray. They show in my Sent items in outlook.
Forum Discussion
Hi DaniGW
Is this supposed to be the permanent solution or will the issue be resolved? If it is permanent solution it really isn't satisfactory!
Hi profixp2020
I totally agree that it's not good enough, just passing on what has worked for me in the mean time hoping to help others.
Thanks for info DaniGW. Wasn't too sure if that was what MYOB had advised you but obviously not. It must definitely be a MYOB issue as happening to too many people to be a user error. I have been adding invoices to my In Tray this way for the last 6 years and never had a problem until the last couple of weeks. I know I haven't changed anything I do so must be MYOB itself. I have transferred 10 invoices this morning via my In Tray and so far all successfully. Lets hope the problem has been rectified!
The problem is not rectified.
I still have this one supplier whose emails I cannot forward directly to the In Tray and have them show up.
I can drag and drop their invoices from their emails, or forward the email after deleting the body of the email and sending the pdf attachment only but that is beside the point, I shouldn't have to do this.
Hoping someone from MYOB looks at this thread and takes things seriously as this has only begun happening in the last couple of weeks and finding our own work arounds is not good enough.
Couldn't agree more!
