Forum Discussion

RB73's avatar
RB73
Experienced Cover User
2 years ago

Online Invoice Payments Not Working

I have customers trying to pay invoices using the Online Invoice payment system and it appears to not be working.  Any updates?
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 years ago

Hi RB73,

 

Thank you for the screenshot. Some of the causes why this issue is occurring because, the invoice number has an invalid character or missing country on the linked customer card. Please make sure to remove all the invalid characters from the invoice number and it should be numeric only. Lastly, please ensure that the customer card has a country set.

 

 

 

Please let me know if you need further help.

 

Kind regards,

Sai

 

RB73's avatar
RB73
Experienced Cover User
2 years ago

Thanks for the reply but pretty sure it was a MYOB issue.  As all payments were able to be processed this morning without any changes being made to card details.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi RB73,

     

    Thank you for letting me know. I'm glad that it is now working, and we'll make sure to further look into this for us to prevent this issue from occurring again. If you have any additional concerns in the future, please feel free to post in our Community Forum.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

     

     

     

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