Forum Discussion

Wendy2018's avatar
Wendy2018
Trusted User
1 year ago

Problem with trying to email or print invoices in a locked period

Hi, we would like some help here please. Upon trying to email or print an invoice in a locked period we get a message saying "You can't edit sales in a locked Period" and we should refer to the secu...
Jemar_C's avatar
Jemar_C
Valued User
1 year ago

Hi Wendy2018,

 

Thank you for your post and we apologize if you are unable to re-print invoices during a locked period. We are aware of this issue and the developers are already working for a permanent solution. Alternatively, if your file is in the cloud you can print or email the sale from the browser. In Accountright you may disable the lock period temporarily to print or email existing sales. 

The lock period can be changed from Set Up > Preferences > Security.

 

Feel free to write a post if you need further assistance.

 

Cheers,

Jem

MYOBuser25's avatar
MYOBuser25
Experienced Cover User
1 year ago

Hi

Is there an update on this issue?  It's been 7 days now and still not working

Thanks

Beth

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.