Forum Discussion
Hi PhilM50
Thank you for getting back to us and provide an update on your issue.
I understand that you wanted to change the serial number because you need to transfer it to the new owner, As a Live Services are tied to the serial number that Change Serial number option maybe grayed out and not able to be selected, if you have used those services on the company file like what you mentioned it has bank feed and STP payroll linked. And if the company file is in cloud.
We recommend to take a back up of the file (file>>Backup). Once completed restore that file locally (File>>Restore>>Restore in a library on my computer) before attempting to select that option. If other Live services have been used on that file we may have to look at getting that company file sent in so we can manually remove that serial number. Do let us know if that the case and we go down that path.
Let me know how it goes and if you need further assistance with this. I'm happy to assist.
Cheers,
Cel
OK thanks for he upate.
The method of a backup and file restore to my library is somthing that has not been identified before. If I do that I am assuming that the Bank Feeds and STP payroll would not work when the file re-established in the cloud under the new serial number.
We were hoping to use the new subscription with a discount that MYOB have at the moment so have received a new serial number but everytime we load it it still picks up the exisiting file under my serial number, even after un-installing MYOB and re-loading it again.
I still cannot get onto MYOB by phone as they suggested but they have sent me a Change of Details form, but I still want to retain my exisiting serial number as I have other companies attached to it, I only want to transfer one company so the way the form is worded I am not sure if they would transfer the whole lot or just the one company that I want to transfer. I can identify the company no. in the "About MYOB" list., I don't know if that would help.
Any assistance would be appreciated.
Phil
Hi PhilM50
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.
I totally understand how important this is to you. And for clarification you wanted to use your old serial number when accessing your file. And you wanted to transfer one file to your new serial? To furtherly assist you with this, can you please send me more details on your account by sending me a Private Message to be able to investigate on this?
Kindly provide me your:
- Serial Number - old and new
- Business Name
- First and last name
- Email Address
Note that sensitive information cannot be posted in the Forum.
I am happy to assist you further, and I am waiting for your response.
Thanks,
Cel
The matter of the transfer to a new subscription has been resolved, except that now there are issues with the bank feeds on the new subscription.
Hi PhilM50
Thank you for your post and welcome to the Community Forum.
Thanks for the response. We are glad to know that the issue on transferring to a new subscription has been resolved, and I am sorry to hear that right now you are having an issue with bank feeds on the new subscription? I can offer my assistance to you. If you can provide me with more details on the issue, I can definitely look into this for your.
Please feel free to post, and we're happy to assist you further.
Thanks,
Cel