Forum Discussion

BRT's avatar
BRT
Contributing User
3 years ago

Receipts not printing

Hi

 

Can you please run the script over the file again - this is a weekly occurence - any advice or help to rectify permanently would be appreciated.

 

Serial 3900

File ID 1

 

Please advise when done.

 

Regards

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi BRT, 

     

    Thanks for your post. I've run the script over your file, this is still currently with our product teams. If you do need the script run again please do reply back on this thread or start a new post on the Community Forum and we'd be happy to run that script over the file. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • BRT's avatar
      BRT
      Contributing User
      3 years ago

      Thank you Melisa

      It worked that day, next day stopped working again.

      Are you able to run script again for us please. It seems to be each time we open our file that we lose the script run.

      If there is another way to print receipts, please let me know!

      Regards

      Jo

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi BRT, 

         

        Thanks for the update, I've re-run the script over your file. This has been raised with our product teams, they have found that creating payments through the bank feeds window the receipts will fail to load as the receipt will have an invalid delivery option in the list e.g. 'to be emailed' the option cannot be changed for the receipt as it should only be 'to be printed'. 

         

        At the moment running the script will resolve this and the team have mentioned if possible to not create payments through he bank feeds window but instead to use Receive payments. 

         

        If you still have troubles feel free to post again and we'd be happy to run the script over your file.