Recurring Invoices not posting AGAIN!!!
Two weeks ago the same problem. I have weekly invoices set up to reccur every Monday. two weeks ago it did not happen. It has now happended again. i.e. Invoices set to post on Oct 9th. Did not happen...
Forum Discussion
There is no schedule edit function in recurring that I can find.
I know I can manually change the date but do I have to do that every week forever or are MYOB going to sort the problem out?
What is the point of the recurring function if it does not work properly!!!
It used to work fine until about 3 weeks ago you must have a Gremlin in your system.
Hi Jeffrey1,
We regret any inconvenience you may have encountered. The Newer MYOB Essentials is gradually adding to the recurring transaction capability. It will be made accessible to those who do not already have it at the appropriate moment. You can check out this Help Article: Recurring Transactions as a resource because it contains thorough information. Additionally, we advise clearing the browser cache because doing so often resolves issues.
I hope this helps. Feel free to post again if you need assistance. We are happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi Jeffrey1 ,
We are sorry that you are having challenges because of the Recurring Transactions that were not posted. Your patience is appreciated during this time.
Regarding your concern, upon checking, one of our moderators Princess_R has also responded to your posts. Here is the link. Feel free to create a new post if you have more questions or if you need further assistance in the future. We are more than happy to help.
Thanks,
Cel
We are going around in circles here!!! How about someone coming up with a solution instead of ambiguous emails!!!!
Hi Jeffrey1,
We apologize for any inconvenience this has caused you. Your understanding and patience are appreciated during this time. We will keep you updated on any further developments regarding this issue. I will raise this to our relevant team and rest assured that this will be looked up as a priority.
Feel free to post again if you have questions or concerns. We are happy to help.
Thanks,
Cel
