Recurring Invoices ongoing issue.
A bit of history. Up until Sept 25th 2023 our weekly recurring invoices posted automatically every Monday.. For some reason they did not post on 25th September. To get around this since no sensibl...
Forum Discussion
Hi Jeffrey1,
Thank you so much for your post and welcome to the Community Forum!
My apologies for the late response. There could be various explanations for the non-generation of a recurring transaction on your sales page. Firstly, a potential cause could be a corrupted file. Secondly, it might be due to the authorized user not logging in.
In response to your inquiry, it is advisable to verify whether you have configured the automatic recurring transactions correctly. Ensure that you have set the date or day accurately. You can find detailed instructions on how to do this within Essentials in our article on Recurring Transactions: Recurring Transactions
Feel free to post again, we're happy to help!
Regards,
Earl
Being Dealt with via MYOB support request 01483158.
However nothing is happening.
Hi Jeffrey1,
Thank you for supplying us with additional information. Based on the ongoing status of the case, it's evident that the development team is actively working on finding a solution. As an additional step, I would also suggest attempting to clear your AccountRight Cache to see if it helps resolve the issue: Clearing the AccountRight Cache
Please do let us know how you go on this.
Regards,
EarlThe problem is in Myob Essentials!!!
