Forum Discussion

Valy's avatar
Valy
Experienced User
1 year ago

Refund to a customer for double payment of invoice

Hello, I need help with issuing a refund.  A customer paid an invoice in July and then made a double payment in August. I applied this extra payment to the closed invoice, creating a credit. Now, wh...
Valy's avatar
Valy
Experienced User
1 year ago

Hello Princess, thanks for the reply. I did just that and clicked on the Pay refund, however going to Banking/ Prepare Electronic Payments, there is no transaction for me to do a bank file, what I am missing here?

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 year ago

Hi Valy,

 

Please try the solution provided by MaxMM and let us know if you need further assistance.

 

Regards,

Sai

 

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