Forum Discussion

Experienced User

1 year ago

Refund to a customer for double payment of invoice

Hello, I need help with issuing a refund. A customer paid an invoice in July and then made a double payment in August. I applied this extra payment to the closed invoice, creating a credit. Now, wh...

Valy

Experienced User

1 year ago

Hello Princess, thanks for the reply. I did just that and clicked on the Pay refund, however going to Banking/ Prepare Electronic Payments, there is no transaction for me to do a bank file, what I am missing here?