Forum Discussion
Hi Janet,
No, I haven't been able to fix this problem, also, when I try to contact MYOB help via the chat line, it just hangs up on me.
I've cleared the cache history and cookies on another browser, tried it from a different computer (desktop), tried it from my mobile phone - nothing works.
I've got a feeling that I don't have the correct authority to actually sign up for this, so will try to convince my boss to "do the needful".
Good luck.
Thanks Eric,
I have online access as administrator so I don't know if that is the problem my end. I'll give 'chat' a go and talk to a bot, or get the owner to register. Good luck to you too. It shouldn't be this hard! Sigh.
- Eric33 months agoTrusted User
So, I tried getting my boss to register for e-invoice and she had exactly the same problem. I really don't know what's wrong, but I'm pretty sure it's not anything we're doing.
- JanetA3 months agoTrusted Cover User
Same here, my client, the owner of the subscription had the same error message. It looks like MYOB Community can't help, so we will have to go to support or a bot.
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