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Preshs_Oz's avatar
Preshs_Oz
Experienced Cover User
3 years ago

Restoring from Prior Backup to Retrieve data from 2016

So after being ON HOLD for 1.5hrs, and then subsequently being transferred to the Partners division only to be told that I need to go to another section with a further wait time of 70-77 minutes, I c...
Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Preshs_Oz 

 

Sorry to hear you've experienced this. I removed your screenshot as it contained confidential information. 

 

In order to upgrade that file online the online file owner needs to be logged in with their email address. This is different to the one in your screenshot. Alternatively, you should be able to upgrade that file offline: Upgrade without putting your company file online

 

Please let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Preshs_Oz's avatar
    Preshs_Oz
    Experienced Cover User
    3 years ago

    Thanks Tracey,

     

    None of the options were possible.

    I did, however, have an old version of +MYOB AccountRight v19.16 Premier + sitting on this computer, which I thought I might try as this is what we used before upgrading (and I still use for another client) and considering all i wanted was one invoice and not change any data, it actually worked!

     

    Thank you so much for your help!

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