Reverse sale?
Hello. I have open invoices dating back to 2017 that I know will never be paid. How do I remove or reverse them so they are no longer showing on my system? I tried to "reverse transaction" option by ...
Forum Discussion
If you know they're not going to be paid, you should write the old invoices off as a bad debt (don't just delete them, it'll play havoc with your sales tax).
You do this by creating a sale and in the amount of the sale, enter the amount of the bad debt as a negative (code it to whatever your bad debt code is). This creates a credit which you can then apply to the bad debt. It also accurately records what your bad debts are so your auditors and business managers can see how much is being written off.
