Sales- Issues with Receive Payments
Hi, I have issue with the amount due on inv PAN0574a. The invoice is shown US$16,198.39 owing but the receive payment page is showing US$29,863.86 Is this a system error?
Forum Discussion
Hi Gavin,
Yes, only the display is incorrect & Age Receivable Detail Report.
Age Receivable Reconciliation Detail Report & Customer Statement are OK.
If clearing the cache files may caused odd behaviour then should it be better to leave it as it is?
Is MYOB in future going to resolve this issue?
Thanks
Linda
Hi LindaKhoo
The data in the AR2023 cached files becomes 'stale' or out of date. AR2023 uses the cache to speed up displayed data. When cached data is no longer correct, clearing the cache can correct the display problem. So clearing the cache does not cause the problem, it may solve the display problem. MYOB still haven't worked out how to keep the cached data current.
As with hundreds of other bugs, MYOB moderator's std responses goes something like 'this issue has been reported to the relevant team, we have no estimated timeframe for its correction'. Some bugs reported in AR2011 have still not been fixed. So don't expect a resolution any time soon:(
Regards
Gavin
Hi Gavin,
Please confirm again I am to delete all the AccointRightCache files I can find in C Drive?
Thanks
Linda
Hi LindaKhoo
Yes - AR2023 will recreate as required.
Two other things:
- after you delete the cache files, re-open the company file and check the screen displays correctly. If not try the Refresh button at top of screen (green curved arrow)
- I note your local currency seems to be in EUR - I didn't think this was possible for AR2023, only AUD of NZD
Regards
Gavin
