Forum Discussion

Matthew1976's avatar
Matthew1976
User
4 years ago
Solved

Sales [Customer Summary] timeouts

After numerous attempts this report simply will not run and timeout. I run MYOB Account Right off the cloud and other users in my office have the same error message.   Ironically the Sales [Custome...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Matthew1976 


    Welcome to the Community Forum!!

     

    An alternative to running this report can be restoring a backup of the file locally and then trying on the local copy.

     

    If that does not work, you can backup the file, send us your serial number and company file name by Private Message so we can remove the file from the cloud, restore the file locally and then upload it again by going to File>>Go Online. This process will upload the file to a different server to what it was stored initially thereby preventing time-outs. 

     

    However, please do note that all online file users will need to be reinvited after the file has been reuploaded. This is because when the online file is removed from the cloud, all online file users lose access to the online file. Let us know how you wish to proceed.

Komal_S's avatar
Komal_S
MYOB Moderator

Hi Matthew1976 


Welcome to the Community Forum!!

 

An alternative to running this report can be restoring a backup of the file locally and then trying on the local copy.

 

If that does not work, you can backup the file, send us your serial number and company file name by Private Message so we can remove the file from the cloud, restore the file locally and then upload it again by going to File>>Go Online. This process will upload the file to a different server to what it was stored initially thereby preventing time-outs. 

 

However, please do note that all online file users will need to be reinvited after the file has been reuploaded. This is because when the online file is removed from the cloud, all online file users lose access to the online file. Let us know how you wish to proceed.

Matthew1976's avatar
Matthew1976
User
4 years ago

thank you for the reply. Shame it has to be done offline but at least it worked .....