Forum Discussion

Bigred2's avatar
Bigred2
Contributing User
8 months ago

sales invoice template error message An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

When trying to save a template this error message comes up
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi Bigred2,

     

    Thanks for your post, and welcome to MYOB Community Forum.

     

    If you receive the error message while saving an invoice template, kindly de-select the "GST number" option under Header information - Your business details and template can be saved. Please note "GST number" will still be on the template regardless.

     

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi Bigred2,

 

Thanks for your post, and welcome to MYOB Community Forum.

 

If you receive the error message while saving an invoice template, kindly de-select the "GST number" option under Header information - Your business details and template can be saved. Please note "GST number" will still be on the template regardless.

 

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

Bigred2's avatar
Bigred2
Contributing User
8 months ago

Thanks Doreen. This did allow me to save the template.

However the real issue was that the GST number does not appear on the invoices.

The template is not copying across in full

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi Bigred2,

     

    I'm glad to know that you were able to save the template. With your other concern, if you are referring to the GST number on the business details, it will not show up as there are limited information that you can put. You may you refer to the screenshot below.

     

     

     

    On the other hand, if you're referring to the GST number of an item, I'm afraid only the code will show up.

     

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

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