Forum Discussion

Bigred2's avatar
Bigred2
Contributing User
2 years ago
Solved

sales invoice template error message An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

When trying to save a template this error message comes up
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi Bigred2,

     

    Thanks for your post, and welcome to MYOB Community Forum.

     

    If you receive the error message while saving an invoice template, kindly de-select the "GST number" option under Header information - Your business details and template can be saved. Please note "GST number" will still be on the template regardless.

     

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Bigred2,

Thanks for your response. If GST isn't appearing, it could be because you selected the "Tax exclusive" option when creating the invoice or chose "N-T" in the tax code (refer to the attached image). I also suggest clearing your browser's cache and history to resolve any browser-related issues or trying to log in from a different browser.



Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Bigred2's avatar
Bigred2
Contributing User
2 years ago

Thanks Earl,

I tried all of those and the GST number still does not appear

Maybe I should clear all the data from the templates and start again?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Bigred2,

    Sure, you can give it a try, and please let us know if the issue gets resolved.

    Regards,
    Earl

    • Bigred2's avatar
      Bigred2
      Contributing User
      2 years ago

      No that has not worked. I could not clear all the templates as the system forces you to keep one as the default.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi Bigred2,

        Thank you for confirming. To assist you further, could you please send me a private message with the following information:

        Serial number
        Company File ID
        Full name and Email
        Screenshot of the invoice and template

         

        Regards,
        Earl

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