Forum Discussion

Bigred2's avatar
Bigred2
Contributing User
2 years ago
Solved

sales invoice template error message An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

When trying to save a template this error message comes up
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi Bigred2,

     

    Thanks for your post, and welcome to MYOB Community Forum.

     

    If you receive the error message while saving an invoice template, kindly de-select the "GST number" option under Header information - Your business details and template can be saved. Please note "GST number" will still be on the template regardless.

     

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Bigred2's avatar
Bigred2
Contributing User
1 year ago

Hi Doreen,

It may be like you said and there is a limit on the information able to go on the header. My template leave the website detail blank, but there is still a lot with the address etc.

I believe this is probably the answer thank you

Regards,

David (Bigred2)

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