Forum Discussion

student_2018's avatar
student_2018
Cover User
4 years ago
Solved

Sales Invoice

I sent an original sales invoice for $11,900.00.  The boss changed his mind making it $10,900.00.  The $10,900.00 was paid by the client and was reconciled in April, 2021 BAS.  Leaving the $1,000.00 ...
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi student_2018 

     

    Thanks for your post.

     

    Basically, your boss has given the customer a discount. When this happens, you would do one of the following options:

     

    1. Add the discount in Receive Payments.
    2. Edit original invoice (untick the box "Transactions CAN'T be changed" in Setup>>Preferences>>Security).
    3. Record a manual credit note (this is: create a negative invoice for $1000). Then go to Settle Returns & Credits, apply the discount to the sale and click Record.

     

    To fix your situation I would delete everything so we are back to original invoice and payment.

    • Delete the reversal (untick the box "Transactions CAN'T be changed" in Setup>>Preferences>>Security)
    • Delete the credit note
    • Then use option 2 or 3 to apply the discount correctly

     

    Option 1 is usually the easiest, but in this situation you would have to delete/reverse the Receive Payment transaction and the bank reconciliation.

     

    Using option 2 or 3 won't affect bankreconciliation or the BAS report as you're not making any changes to the actual payment transaction.

     

    Let me know if you solve it!

Yanike_S's avatar
Yanike_S
MYOB Staff
4 years ago

Hi student_2018 

 

Thanks for your post.

 

Basically, your boss has given the customer a discount. When this happens, you would do one of the following options:

 

  1. Add the discount in Receive Payments.
  2. Edit original invoice (untick the box "Transactions CAN'T be changed" in Setup>>Preferences>>Security).
  3. Record a manual credit note (this is: create a negative invoice for $1000). Then go to Settle Returns & Credits, apply the discount to the sale and click Record.

 

To fix your situation I would delete everything so we are back to original invoice and payment.

  • Delete the reversal (untick the box "Transactions CAN'T be changed" in Setup>>Preferences>>Security)
  • Delete the credit note
  • Then use option 2 or 3 to apply the discount correctly

 

Option 1 is usually the easiest, but in this situation you would have to delete/reverse the Receive Payment transaction and the bank reconciliation.

 

Using option 2 or 3 won't affect bankreconciliation or the BAS report as you're not making any changes to the actual payment transaction.

 

Let me know if you solve it!

student_2018's avatar
student_2018
Cover User
4 years ago

That worked perfectly.  Thank you so much for your reply I really appreciate the help.  

 

Kind Regards

Susan 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.