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Wolfie2011's avatar
Wolfie2011
Trusted Cover User
1 year ago
Solved

Sales invoices being duplicated

I have a problem with sales invoices.  Having created one, I go into the Sales section and find there are 3 for the same client, with different invoice numbers, all dated different days and on days when the database hasn't been open.  Eg. Sales dated 4 and 5 and 6th March for the one client, but with the database only opened on the 6th and only one being produced on the 6th March.

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  • Earl_HD's avatar
    Earl_HD
    1 year ago

    Hi Wolfie2011,

    Thank you for your response. I would recommend Clearing the AccountRight cache, as this action can often resolve unusual behavior. And also, If you have a duplicated invoice, you'll need to delete the new invoice that was created. To do this, locate the new invoice in the Invoices list and proceed to delete it.


    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

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  • bravo1's avatar
    bravo1
    Member
    1 year ago

    Duplicated sales invoices can be problematic, leading to accounting errors, customer confusion, and inventory discrepancies. Here are steps to identify and resolve duplicated sales invoices:

    Identifying Duplicate Invoices

    1. Run a Report: Generate a report of all sales invoices over a specific period. Most accounting software allows for this.
    2. Check for Duplicates:
      • Invoice Numbers: Look for repeated invoice numbers.
      • Customer Details: Check for multiple invoices with the same customer, date, and amount.
      • Date and Amount: Identify invoices with the same date and total amount.

    Resolving Duplicate Invoices

    1. Verify Duplicates:
      • Review Details: Confirm that the invoices are true duplicates and not legitimate multiple purchases.
      • Consult Records: Cross-check with sales records, inventory, and customer orders.
    2. Remove or Correct Duplicates:
      • Void or Delete: If confirmed as duplicates, void or delete the duplicate invoices in your accounting system. Ensure proper documentation of this action.
      • Adjust Inventory: Correct inventory levels if the duplicate invoices affected inventory counts.
      • Inform Stakeholders: Notify relevant departments (e.g., accounting, sales) and the customer, if necessary.

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