Hi everyone,
Sorry to hear you're having trouble with sending invoices. I checked on our end, and there aren't any reported issues at the moment. To help us dig deeper, could you try sending the invoice using a default form first? The cause might be related to using a customised form. If the issue sticks around, you can submit a support ticket via MyAccount, and we'll get right on it to find out what's going on. Thanks!
Cheers,
Princess
Hi, there is definitely a problem, our customers are not receiving invoices either (as well as myself), it was working with no issue on Monday and I did notice there was an update came through yesterday to the Desktop version. There has been no change to customised forms or anything else we use. There are probably no reported issues as businesses have not yet realised their invoices are not going out, unless they include their own email address when sending. The "Sent Emails" screen shows they have gone out but they haven't. We have always used AccountRight to send our emails and I am unsure what the implications are if I turn it off? Thank you.
