This is insane MYOB! The first and foremost function of any accounting software is to be able to generate an invoice and send it to our customers. This has been going on for the longest time now, MYOB support don't want to know about it and yet are happy to take our money month to month despite business not being able to receive our invoices. My inhouse experimental validation of this issue first highlighted ISP email servers pulling PDF files at the source and either not delivering them at all or only delivering them for approx 10 minutes before withdrawing the email (not spam or junk) but withdrawing it at the server. It seems adding the MYOB send address to a white list or trusted site list also doesn't work as my customers have had continued issues over many months. Secondly doing away with the PDF it appears the invoice link is now being flagged as a security risk with the result being the same, the email is being pulled from our customers ISP email server at the source. This seems to be more of an issues with larger business using MS Exchange or the like. In any case we should not have to print each invoice to a PDF Converter than manually send invoices to each customer. Doing so eludes the built in chain of custody MYOB has to trace the customer interaction with the invoice for collection purposes. YOU HAVE TO FIX THIS! Its MEGA FRUSTRATING and TIME WASTING.
