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Stonegalleria's avatar
Stonegalleria
Experienced User
3 years ago
Solved

Same account showing Debit & Credit from same transaction.

Hi Team(AccountRight), Of recently I have been experencing this unusal scenerio.In Reconciliation Window, it shows 1) Sale, 2) Debit & 3) Credit for the same account from the same transaction. Plea...
  • Mike_James's avatar
    Mike_James
    3 years ago

    Hi Stonegalleria , it looks like the linked account for debtors is/was incorrectly set as the bank account. Please check under set-up, linked accounts, sales accounts. The asset account for tracking receivables should not be set to the bank account, but to trade debtors or similar.

     

    After fixing the linked accounts, to correct that invoice and payment you may need to delete both the payment and then the invoice, and re-create them.

Mike_James's avatar
Mike_James
Ultimate Cover User
3 years ago

Hi Stonegalleria , it looks like the linked account for debtors is/was incorrectly set as the bank account. Please check under set-up, linked accounts, sales accounts. The asset account for tracking receivables should not be set to the bank account, but to trade debtors or similar.

 

After fixing the linked accounts, to correct that invoice and payment you may need to delete both the payment and then the invoice, and re-create them.

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