Hi nduro
The process for getting that company file sent in for that card rebalance would be you would look at taking a backup at your end and then uploading that file through to us for our team to review. While we have that company file, you can continue to work on the file and our repair team will be in contact to arrange for a current file to come in if required.
If you feel that you do need the file needs to come in for that re-balance getting screenshots of the following information would be required:
You also mentioned the average days to pay showing unusually odd numbers. This is something that we are aware of occurring and have passed onto the required team. It is commonly caused by recording a $0.00 invoice and then updating the values on that invoice after the fact. This particular situation occurs irrespective of the card balance issues you are experiencing.
Hi Steven,
Thanks for this information. I would like to try this process and see if we can get the file fixed and cleaned up.
That is good if we can keep working with file, will you investigate it from the backup file. We use the file 5 days a week so will need to be able to keep working.
I can provide the screenshots etc.
Please advise what the next steps will be and who to send it to etc?
Thanks,
Nathan
Hi nduro
The requested screenshots can be added to a Forum post using the Choose File (bottom of the post reply field) or through the use of the Photos option when composing the message.
Alternatively, if you would prefer to send that information privately, it can be sent through as a private message to myself. Note: If you are using the private message system you would only be able to use the Photos/images option to upload those screenshots.
Hi Steven_M
Thanks for this. I will prepare the images and send them via private message.
Can you please just explain a bit more for me how the rebalance process works, so we can keep working on our current file, while the MYOB team work on the copy upload to rebalance it.
Whats happens with the time different and data changes in between when we send a copy of the file and keep using our master local file?
Are they eventually merged or something at end?
Just worried about data lose and timeing of the process.
Thanks
Nathan
Hi Steven_M
Just putting these Screenshots and data together.
I cannot find the Reconciliation [Detial] report for that customer run for the date of 31/12/9998- Reports>>Sales>>Ageing>>Reconciliation [Detial]
Is that the same as Reports>>Sales>>Receivables >> Receivables Reconciliation [Detial] ??
Thanks
Nathan
Hi nduro
We would require that Receivable Reconciliation [Detial] report*. This is located in the Reports>>Sales>>Ageing>>Receivable Reconciliation [Detial]
*Not to be confused with the Aged Receivable [Detial] report.
