Some Customer Card Balances Showing Incorrect Credits + Incorrect Average Days To Pay Data

Hi nduro 

The process for getting that company file sent in for that card rebalance would be you would look at taking a backup at your end and then uploading that file through to us for our team to review. While we have that company file, you can continue to work on the file and our repair team will be in contact to arrange for a current file to come in if required.

If you feel that you do need the  file needs to come in for that re-balance getting screenshots of the following information would be required:

• The Returns and Credits window for the customer - Sales>>Sales Register>>Returns and Credits
• The Aged Receivables - Outstanding invoice analysis window - Card File>>Cards Lists>>Choose the customer's card>>Arrow next to the list Balance
• The Reconciliation [Detial] report for that customer run for the date of 31/12/9998- Reports>>Sales>>Ageing>>Reconciliation [Detial]

You also mentioned the average days to pay showing unusually odd numbers. This is something that we are aware of occurring and have passed onto the required team. It is commonly caused by recording a $0.00 invoice and then updating the values on that invoice after the fact. This particular situation occurs irrespective of the card balance issues you are experiencing.