Forum Discussion

nduro's avatar
nduro
Experienced User
4 years ago

Some Customer Card Balances Showing Incorrect Credits + Incorrect Average Days To Pay Data

I was reading this post https://community.myob.com/t5/AccountRight-Sales-and-purchases/Customer-Card-showing-a-credit/td-p/6... as we have a similair problem.   I have now come accross at least 2 c...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi nduro 

     

    I understand that our team has reviewed and arranged for those card balances to be recalculated within your company file. 

     

    If you do have any further enquiries don't hesitate to post on this Forum again.

nduro's avatar
nduro
Experienced User

Hi Steven_M 

 

Just putting these Screenshots and data together.

 

I cannot find the Reconciliation [Detial] report for that customer run for the date of 31/12/9998- Reports>>Sales>>Ageing>>Reconciliation [Detial]

 

Is that the same as  Reports>>Sales>>Receivables >> Receivables Reconciliation [Detial]  ??

 

Thanks

Nathan

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi nduro 

 

We would require that Receivable Reconciliation [Detial] report*. This is located in the Reports>>Sales>>Ageing>>Receivable Reconciliation [Detial]

 

*Not to be confused with the Aged Receivable [Detial] report.

  • nduro's avatar
    nduro
    Experienced User
    4 years ago

    Hi Steven_M 

     

    Finally got time to look at this stuff. I have tried to send a private message but when I click on your name and send message it just go to a page titled "Private Messages" and no other options?

     

    Am I missing something. Should be straight forward :)

     

    Thanks,


    Nathan 

     

    • Steven_M's avatar
      Steven_M
      Former Staff
      4 years ago

      Hi nduro 

       

      Since your previous posts, we had to make private message access MYOB Moderator controlled. I've since granted you that access so you should be free to allow send that private message now.

      • Steven_M's avatar
        Steven_M
        Former Staff
        4 years ago

        Hi nduro 

         

        I understand that our team has reviewed and arranged for those card balances to be recalculated within your company file. 

         

        If you do have any further enquiries don't hesitate to post on this Forum again.

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