Forum Discussion

killard's avatar
killard
10 months ago

sorry, your documents aren't available right now

I keep getting the message when attempting to add documents into the in tray 'sorry, your documents aren't available right now'. I have restarted MYOB and my laptop and it still has the error
Karen673's avatar
Karen673

We are saving invoices as a PDF on computer/laptop and then dragging across.

killard's avatar
killard
10 months ago

Thanks Karen, unfortunately this isn't working either

  • NikkiParsons's avatar
    NikkiParsons
    Valued Cover User
    10 months ago

    Hasn't been working for 4.5 hours so far. Different glitches. Now MYOB are starting to look at it after multiple people calling in. I don't get the point of this forum as I would have thought MYOB moderators would have flagged this and it would have been marked as as issue on the status page (which it is currently not) and be working on it. Why do we have to fight to prove there's an issue?! :smileymad:

    • NikkiParsons's avatar
      NikkiParsons
      Valued Cover User
      10 months ago

      Doreen_P  would you please pass this on. We can't work. Thank you.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      10 months ago

      Hi All

       

      Thanks for your post, and welcome to the MYOB Community Forum.

       

      This issue has been relayed to the relevant team, and they were able to fix it already. Kindly try uploading the documents again and let us know if it's working now. 

       

      Thank you NikkiParsons for tagging me on this post.

       

      Best regards,

      Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.