START UP PROBLEM
The latest problem to add to the list of unsolvable/unsupported problems. Why do I need to sign in multiple times with no response after entering my email address?
Forum Discussion
Hi, Louise_xoz
Thanks for your response.
If there are no error messages, logging in multiple times is due to the new update. When using live services, it will ask again for the email address and password even after logging in to your account. Kindly check your internet connection, making sure everything is okay, as it may take time for the browser or the software to respond if there's an issue with the connection.
Best regards,
Doreen
Are you ever going to correct any of the bugs in this software and help your clients?
Hi, Louise_xoz
Thanks for your response.
This issue has already been raised with the relevant team. If you've taken a backup and can see where it was saved, please ignore the message. You can click the "Don't show again" button. Please refer to the screenshot below.
We do apologise for any inconvenience caused. We will post any update if there's any regarding the issue. We truly appreciate your patience and understanding.
Please let us know how it goes.
Best regards,
Doreen
If the issue has already been raised, (quite some time ago), why hasn't a simple fix been forthcoming? This is an example of even a simple solution being ignored by MYOB.
By the way - when you do click don't show again, the backup doesn't work.
Hi, Louise_xoz
We are still waiting for an update from the relevant team, as they haven't given us a timeframe. Rest assured, once there is an update, we will keep you posted.
Did you receive any error messages after you clicked "Don't show again"? You may also log out and then log back into your account to see if the message still appears.
Best regards,
Doreen
