Statement ageing incorrect
Ageing report shows: Statement shows: This has only recently started happening again, no changes to set up for any customers.
Forum Discussion
Hi
I have spent an enormous number of hours looking at statement aging - this is what I think:
- we have both commercial 20th next month and residential 7 day customers
- some customers have been set up with the wrong terms
- when you change the terms it does NOT correct invoices created at the time the terms were wrong EVEN IF YOU DELETE AND RE-ENTER THE INVOICES!!
- this tells me the terms are tied by date to the customer card
- new invoices entered after the date has changed - OK!:-)
- you could create a new customer card, with correct terms and renter invoices (and merge to copy history) - this may work. Haven't tied this
- however if you are like us and have thousands of customers we have decided to correct terms and wait the aging cycle out
Hope this saves someone else hours and hours and consultant costs
