stock double counted
Hi Myob, How are you? I met an issue. Here is the details: We raise an order and paid that order for some stocks. Purchase Order number is 7545. When we received the stocks, I went to orde...
Forum Discussion
Hi ANZHPL,
Thanks for reaching out. That definitely sounds like a bit of a messy one, and I can see why the double stock count would be causing headaches. From what you've described, it looks like the stock got recorded twice. Once when the items were received, and again when the order was converted to a bill. Since there's already a payment applied, the system won't let you delete those transactions directly (which is why you're getting that message).
What can you do instead is reverse things to get your stock numbers back on track:
- For the bill (7545), you'll need to remove or reallocate the payment first before you can delete or reverse it
- If you can't delete it, you can enter a supplier return or adjustment to offset the extra stock
- For the duplicate order (7280), if it can't be deleted, you can zero it out or also use an inventory adjustment to correct the quantities.
If you're unsure which way is best for your file, it'd be a good idea to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look and guide you step-by-step.
Regards,
Sai
