Forum Discussion

HIPC40's avatar
HIPC40
2 years ago

subscription double charge to my account

In January 2023 we upgraded our MYOB system from AccountRight Basic to MYOB AccountRight Plus. On June i just realised that MYOB charged me double with different Serial Number but under same name acc...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi HIPC40, 

 

Thanks for reaching out and welcome to the Community Forum. 

 

Apologies for the delayed response. I understand issues with billing and double charging should be handled as quickly as possible. Sorry to hear about your experience. Generally, if any MYOB support offers help canceling a subscription, they should give you a case number to keep track of it. For me to check on this further, please send me a private message containing the following.

  • Serial numbers of the two subscriptions
  • Full name and email address
  • Company name
  • Company File ID (Help > About MYOB AccountRight)
  • Case number for cancellation (if there are any).

We look forward to your response. Any additional information regarding the issue would be much appreciated. 

 

Cheers, 

Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi HIPC40, 

 

I have sent you a private message. If your issue with your subscription and promised refund is still not actioned. We'll provide further help. 

 

Cheers, 

Genreve

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