Forum Discussion

Katy2's avatar
Katy2
Experienced User
9 months ago
Solved

SUBSCRIPTION UPDATE REQUIRED

We are getting a message "SUBSCRIPTION UPDATE REQUIRED   We don't have any outstanding invoices and we have updated our payment details, but still get this message when opening all of our companies...
  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi Katy2,

     

    Thank you for your post.

     

    In this case, I've checked your account and confirmed that there are no outstanding invoices. Your account has been in arrears due to the failed payment attempts on October 4, 2023, even though they've already been paid on October 10, 2023. The system missed changing the status of the account, and we'll need to manually change the status of each file. I'm sorry for the inconvenience this has caused you. I've fixed this for you. You should be able to open all your company files. Please let me know if you still encounter any issues with opening your file.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi Katy2,

 

Thank you for your post.

 

In this case, I've checked your account and confirmed that there are no outstanding invoices. Your account has been in arrears due to the failed payment attempts on October 4, 2023, even though they've already been paid on October 10, 2023. The system missed changing the status of the account, and we'll need to manually change the status of each file. I'm sorry for the inconvenience this has caused you. I've fixed this for you. You should be able to open all your company files. Please let me know if you still encounter any issues with opening your file.

 

Cheers,

Princess

Notlizzie's avatar
Notlizzie
User
9 months ago

We have had the same issue with only one of our three accounts that we have with you. They are all paid under the one payment, but only one has an issue.
Our direct debit payment information was updated a week ago also, and the new details are correct.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi Notlizzie,

     

    Thank you for the post and welcome to the Community Forum! I appreciate you reaching out to us, and I'm sorry to hear that you are having an issue with one of your accounts. I'll be more than happy to help you with this. I'll be sending you a private message to get some details and to assist you further.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

     

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi Notlizzie,

     

    Thank you for your patience. I'll be closing this thread now. If you still have any concerns, please feel free to post in our Community Forum.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai