Forum Discussion

TyroneMorley's avatar
TyroneMorley
Contributing User
4 years ago
Solved

STP Error: Accountright subscription is required for STP

Hi, 

 

I previously finalised STP for FY 2020-21 on 30th of July and it was successful. However, when an employee lodged their tax yesterday, it didn't appear as tax-ready in their MyGov. I then tried to log-in and my payroll reporting section now state the following error: "You need an AccountRight subscription to use STP". I have a paid Accountright Premier subscription and I was still able to login to payroll reporting as of last week.

Cheers,

Tyrone  

  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi,

     

    Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi TyroneMorley 

     

    Thanks for your post. This was due to a setting in your account on our end which I have reset now. You should be able to log in to the payroll reporting centre now. 

     

    Let me know if you are still having issues.

    • TyroneMorley's avatar
      TyroneMorley
      Contributing User
      4 years ago

      Hi,

       

      The problem still exists and I still have the same error on the payroll reporting centre. I also have gotten an error over the last week regarding the failure to automatically confirm my company file online whenever I login. This may have something to do with it. 

       

      Regards,

      Tyrone

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff
        4 years ago

        Hi,

         

        Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

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