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TyroneMorley's avatar
TyroneMorley
Contributing User
4 years ago
Solved

STP Error: Accountright subscription is required for STP

Hi, 

 

I previously finalised STP for FY 2020-21 on 30th of July and it was successful. However, when an employee lodged their tax yesterday, it didn't appear as tax-ready in their MyGov. I then tried to log-in and my payroll reporting section now state the following error: "You need an AccountRight subscription to use STP". I have a paid Accountright Premier subscription and I was still able to login to payroll reporting as of last week.

Cheers,

Tyrone  

  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi Poiderman 

     

    Welcome to the Community Forum. Our team is currently investigating the cause of this issue. 

    Can you please check what version of Windows you are on, and if it isn't up to date, can you please update and then try again?

     

    If that doesn't resolve the error, please let me know what version you were on, the version you upgraded to, and a screenshot of the error.

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi TyroneMorley 

     

    Thanks for your post. This was due to a setting in your account on our end which I have reset now. You should be able to log in to the payroll reporting centre now. 

     

    Let me know if you are still having issues.

    • TyroneMorley's avatar
      TyroneMorley
      Contributing User
      4 years ago

      Hi,

       

      The problem still exists and I still have the same error on the payroll reporting centre. I also have gotten an error over the last week regarding the failure to automatically confirm my company file online whenever I login. This may have something to do with it. 

       

      Regards,

      Tyrone

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff
        4 years ago

        Hi,

         

        Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

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Error: Accountright subscription is required for STP","id":"message:718810","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:254625"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:718810"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:718810"},"body":"

Hi, 

 

I previously finalised STP for FY 2020-21 on 30th of July and it was successful. However, when an employee lodged their tax yesterday, it didn't appear as tax-ready in their MyGov. I then tried to log-in and my payroll reporting section now state the following error: \"You need an AccountRight subscription to use STP\". I have a paid Accountright Premier subscription and I was still able to login to payroll reporting as of last week.

Cheers,

Tyrone  

","body@stringLength":"940","rawBody":"

Hi, 

 

I previously finalised STP for FY 2020-21 on 30th of July and it was successful. However, when an employee lodged their tax yesterday, it didn't appear as tax-ready in their MyGov. I then tried to log-in and my payroll reporting section now state the following error: \"You need an AccountRight subscription to use STP\". I have a paid Accountright Premier subscription and I was still able to login to payroll reporting as of last week.

Cheers,

Tyrone  

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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STP Error: Accountright subscription is required for STP","moderationData":{"__ref":"ModerationData:moderation_data:718831"},"body":"

Hi TyroneMorley 

\n

 

\n

Thanks for your post. This was due to a setting in your account on our end which I have reset now. You should be able to log in to the payroll reporting centre now. 

\n

 

\n

Let me know if you are still having issues.

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Hi,

 

The problem still exists and I still have the same error on the payroll reporting centre. I also have gotten an error over the last week regarding the failure to automatically confirm my company file online whenever I login. This may have something to do with it. 

 

Regards,

Tyrone

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-08-12T11:33:04.294+10:00","lastPublishTime":"2021-08-12T11:33:04.294+10:00","metrics":{"__typename":"MessageMetrics","views":1026},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:718810/message:718849","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:718862"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:718862":{"__typename":"ModerationData","id":"moderation_data:718862","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:718862":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:250503"},"id":"message:718862","revisionNum":1,"uid":718862,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumReplyMessage:message:718849"},"conversation":{"__ref":"Conversation:conversation:718810"},"subject":"Re: STP Error: Accountright subscription is required for STP","moderationData":{"__ref":"ModerationData:moderation_data:718862"},"body":"

Hi,

\n

 

\n

Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

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