Forum Discussion

Contributing User

4 years ago

Solved

STP Error: Accountright subscription is required for STP

Hi, I previously finalised STP for FY 2020-21 on 30th of July and it was successful. However, when an employee lodged their tax yesterday, it didn't appear as tax-ready in their MyGov. I then tr...

Yanike_S
4 years ago
Hi,

Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

Yanike_S

MYOB Staff

4 years ago

Hi TyroneMorley

Thanks for your post. This was due to a setting in your account on our end which I have reset now. You should be able to log in to the payroll reporting centre now.

Let me know if you are still having issues.

TyroneMorley

Contributing User

4 years ago

Hi,

The problem still exists and I still have the same error on the payroll reporting centre. I also have gotten an error over the last week regarding the failure to automatically confirm my company file online whenever I login. This may have something to do with it.

Regards,

Tyrone

Yanike_S
MYOB Staff
4 years ago
Hi,

Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.
- Rob201064
  Experienced User
  4 years ago
  Hi, I'm now having this issue after the 2021.7 update, I have confirmed our company file on line??
  
  Thanks.
  - Melisa_D
    Former Staff
    4 years ago
    Hi Rob201064,
    
    Thank you for your post and welcome to the Community Forum ! Are you able to send me a private message with your serial number, full name and email address so I can take a look into this for you.