Forum Discussion

Contributing User

4 years ago

STP Error: Accountright subscription is required for STP

Hi, I previously finalised STP for FY 2020-21 on 30th of July and it was successful. However, when an employee lodged their tax yesterday, it didn't appear as tax-ready in their MyGov. I then tr...

Yanike_S
4 years ago
Hi,

Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

TyroneMorley

Contributing User

Hi,

The problem still exists and I still have the same error on the payroll reporting centre. I also have gotten an error over the last week regarding the failure to automatically confirm my company file online whenever I login. This may have something to do with it.

Regards,

Tyrone

Yanike_S

MYOB Staff

4 years ago

Hi,

Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

Rob201064
Experienced User
4 years ago
Hi, I'm now having this issue after the 2021.7 update, I have confirmed our company file on line??

Thanks.
- Melisa_D
  Former Staff
  4 years ago
  Hi Rob201064,
  
  Thank you for your post and welcome to the Community Forum ! Are you able to send me a private message with your serial number, full name and email address so I can take a look into this for you.