Forum Discussion

TyroneMorley's avatar
TyroneMorley
Contributing User
3 years ago
Solved

STP Error: Accountright subscription is required for STP

Hi,    I previously finalised STP for FY 2020-21 on 30th of July and it was successful. However, when an employee lodged their tax yesterday, it didn't appear as tax-ready in their MyGov. I then tr...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi,

     

    Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

TyroneMorley's avatar
TyroneMorley
Contributing User

Hi,

 

The problem still exists and I still have the same error on the payroll reporting centre. I also have gotten an error over the last week regarding the failure to automatically confirm my company file online whenever I login. This may have something to do with it. 

 

Regards,

Tyrone

Yanike_S's avatar
Yanike_S
MYOB Moderator
3 years ago

Hi,

 

Yes, that is correct. I have adjusted that now. If you log in again, your file should confirm automatically if you are connected to the internet.

  • Rob201064's avatar
    Rob201064
    Experienced User
    3 years ago

    Hi, I'm now having this issue after the 2021.7 update, I have confirmed our company file on line??

     

    Thanks.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Rob201064, 

       

      Thank you for your post and welcome to the Community Forum ! Are you able to send me a private message with your serial number, full name and email address so I can take a look into this for you.