I have a client who has advised me that their suppliers' invoices have suddenly stopped coming into their in-tray. Is this because of a recent update or is there something they need to do? They are using the current version of AR Desktop.
Regards
Liz
Hi Liz_A,
Thanks for checking this. Based on the details here, it doesn’t appear to be related to a recent AccountRight update.
As a first step, please refresh the In Tray email address in the company file, then make sure your suppliers and any forwarding rules are using the new address. If the address was regenerated, the old one won’t work.
If invoices still don’t come through, it's best to reach out to our support team so they can investigate the cause. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
