Forum Discussion

DonnaLee1972

Experienced User

2 months ago

Solved

Aged Receivable vs Dashboard Overdue Invoices

I had developed a habit of following up any overdue accounts by the notification of "Overdue Invoices" in the dashboard on on-line AccountRight.

The problem is that I printed out an aged receivables report from Desktop, and found there is 2 COD accounts that are 61-90 or 90+ that are very overdue, but at no time were they included in the dashboard "overdue invoices". The only ones I have coming up seem to be account customers, not COD.

I have date set from 1.1.25 to today, all customers, overdue but they are not registering as overdue on dashboard on-line.

I wanted to know if there is something I am missing something, which is why they are not coming up as overdue, or if I need to adjust settings somewhere.

In the mean time, unfortunately I can not rely on MYOB on-line, and will be checking accounts the "old fashioned" way.

Princess_R
2 months ago
Hi DonnaLee1972,

Thanks for trying those steps to get it to show on the dashboards. At the moment there isn’t a COD‑only option setting you can change that will automatically apply to all invoices. You can still check your overdue invoices via To Do List > Accounts Receivable, but I get that’s not really what you’re looking for. For now, you’ll still need to update each invoice one by one.

Cheers,

Princess

3 Replies

Earl_HD
MYOB Moderator
2 months ago
Hi DonnaLee1972,

This is quite unusual. Could you try updating one of those customers to a short payment term (for example, 0 days after the invoice date) and then check whether the invoice shows as overdue online? If it does, that helps confirm the expected behavior.

You may also find this related Community forum post helpful. Overdue invoices

If it remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl
DonnaLee1972
Experienced User
2 months ago
Thanks for the quick response Earl. I changed payment term to due in 1 day after invoice, and just like magic it appeared in the dash boards overdue invoices. I didn't even think to do that.
Changing payment terms doesn't fix the problem though as I need to keep them as COD. Is there a setting I can adjust in COD payments with out changing every invoice.
Thanks
Princess_R
MYOB Moderator
2 months ago
Hi DonnaLee1972,

Thanks for trying those steps to get it to show on the dashboards. At the moment there isn’t a COD‑only option setting you can change that will automatically apply to all invoices. You can still check your overdue invoices via To Do List > Accounts Receivable, but I get that’s not really what you’re looking for. For now, you’ll still need to update each invoice one by one.

Cheers,

Princess