Supplier return-credit
I have a supplier return recorded. The supplier has now credited the clients bank account. I processed the return as a 'Refund' on the correct date and to the correct bank account. The credit now app...
Forum Discussion
This does not help at all-I am a bookkeeper with 15 years experience with MYOB: I know how to match a transaction from a Bank Feed. The transaction appears on the reconciliation screen (it definitely exists), and is NOT ticked (it appears white if that helps you understand where I'm coming from). The bank transactions screen shows the credit into the account, HOWEVER when you select 'Match Transaction' no transaction matching is listed, though it clearly exists in the software on the correct date and to the correct account, as it appears on the reconciliation screen.
Hi Veena,
Thanks a lot for sticking with MYOB for the past 15 years!
To make sure recorded transactions show up, try extending the date range. If the transaction still doesn't appear in the Match Transaction screen but is visible on the reconciliation screen, it needs more in-depth support. In that case, reach out to our support team through live chat via the virtual assistant MOCA or create a support ticket via MyAccount.
Cheers,
Princess
