Forum Discussion

Rebecca711's avatar
Rebecca711
Experienced User
2 years ago

Timing Out - MYOB Acount Right additional issue

In addition to getting a timeout while entering a Purchase (which I have looked at previous answers and stating we need to not put as much information into an order does not quite answer the issue). ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Rebecca711

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Thank you for providing screenshots of the error messages.

 

For the first error message you received, "Unable to connect", you may check the Help Article: Error: Connection error for further information. If you're still having an issue and the error message would be "An application operation has timed out", this may require you to use the AccountRight Time Extender. You may check our Community Forum post on how to do this.

 

Please let us know how it goes on your end.

 

Best regards,

Doreen

  • Rebecca711's avatar
    Rebecca711
    Experienced User
    2 years ago

    More information required for IT to correct please.

    • Rebecca711's avatar
      Rebecca711
      Experienced User
      2 years ago

      I would really appreciate someone in support actually taking the time to call and login into our MYOB remotely to check this issue.  I am losing all faith in this program as just having one issue after another and a generic reply stating look at message board does not feel like support.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, Rebecca711

         

        Thanks for your response.

         

        For more information, we recommend checking the Community Forum post about AccountRight Timeout Extender, as it has detailed steps that your IT person can perform. Please let us know how it goes.

         

        Best regards,

        Doreen

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