Forum Discussion

hg1's avatar
hg1
Member
1 year ago

Trying to close / save invoice and it has frozen

Trying to close / save invoice and it has frozen, don't really want to lose a hours plus worth data input. Have just done an update today before I started. Running AccountRight
CTSLW's avatar
CTSLW
Experienced Cover User
11 months ago

We are having the same problem today. Save and close brings up the Try again error screen which is not working.  This is resulting in all previously entered information is being lost.  At this rate we will not meet Payroll for tomorrow.

 

Is anyone else experiencing this?

 

Thanks,

CTSLW

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    11 months ago

    Hi CTSLW, 

     

    If you recently upgraded to the newest version, it could be an adjustment period after the update. However, if you haven't updated your software to the latest version, or if the issue persists for a longer duration, I recommend clearing your AccountRight cache. If that still doesn't solve the problem, it might be time to reach out to the support team via the MyAccount window or through live chat on MOCA.

     

    Regards,
    Genreve

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