I have an employee that finished up on Friday the 1st of May. That is pay day.
But the pay week also starts on Friday. during the week he approached me for a separation certificate, and I updated his profile with end date of his last day.
went to do pays this morning with his last day included and it has frozen me out. no matter what I do I can't get into payroll. help please.
Hi ARKFRAMES,
That doesn’t sound ideal at all, especially when you’re just trying to get their final pay sorted. When you say it’s freezing you out of payroll, are you seeing any kind of error message pop up, or is it just loading and not going any further? If it’s either of those, it sounds like your file will need a closer look from our team.
If this case, it’d be best to reach out to our support crew on live chat via our virtual assistant, MOCA, so they can work through it with you and check what’s happening in the file.
Cheers,
Princess
