Terminated employee

Hi GCSadmin,

Thanks for checking in! This has popped up for a few others too. In cases like this, when an employee’s been terminated and you notice their pay is wrong, you’ll first need to undo the finalisation and remove the termination date (you can do this from the STP Reporting Centre) before you can fix or reprocess any pay. That should sort things out, but also double‑check that the employee is set to active in their employee card, as terminated staff are often marked inactive. I’ll share some links below so you can go through more details around handling terminated employees:

• Removing an employee termination
• Processing a final pay

Cheers,

Princess

Hi Princess,

Thanks for your reply.  The employee hasn't been terminated yet in the STP Reporting Centre.  Employee record is set to active.  Any other ideas?

Hi GCSadmin,

You’ve run into a pretty tricky one here! This’ll need a closer look on our end, so it’s best to reach out to our team directly. The quickest way is to jump onto Live Chat through our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl